FACILITIES RENTAL DIVISION
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To receive facilities rental application 3 days before facilities are needed for use.
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To ensure information of clients in the application form is complete before it is processed and to ensure there are enough facilities to be provided to clients within 3 days.
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To ensure payment is received 3 days before facilities are issued to clients.
LOGISTICS DIVISION
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To ensure reports on minor damages of vehicles are taken action within 7 days.
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To ensure reports on major damages of vehicles are taken action within 30 days.
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To ensure log books are updated every month.
ENFORCEMENT DIVISION
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To conduct a review on compound arrears once a month.
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To investigate public complaints within 3 days from the date the complaints are received by the Enforcement Unit.
LICENSING DIVISION, DEPARTMENT OF COMMUNITY AND MUNICIPAL SERVICES
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To process complete applications for premise licence and advertisement within 60 working days.
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To process application for buntings and banners display permits within 1 working hour.
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To process application for dog licence within 1 working hour.
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To process the issuance of health cards within 1 working hour.
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To process application for hawker licence within 30 working days.
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To process hawker temporary permit to sell seasonal fruits within 1 working hour.
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To implement vector control works 1 day each month for the town centre and once every 2 months for outskirts of town.
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To conduct inspection of public toilets at least once a month.
TREASURY DEPARTMENT
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Collection of revenue for each client with a complete documentation is resolved within 5 minutes.
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Payment to suppliers is implemented within 14 days from the date the complete document is received.
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Computerised assessment tax bills are printed before or on 7 Jan/July every year.
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Computerised Notice E is printed before or on 7 March/Sept every year.
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Application for allocation transfer is done within 3 working days from the date the complete documentation is received.
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Issuance of a local order is resolved within 1 working day from the date the complete documentation is received provided the officer to sign the document is available.
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The process of direct purchase is resolved within 2 weeks from complete documentation is received.
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Approval to pay assessment tax by instalment is given within 1 working day.
